Forum

Support Engineer

Primary responsibilities include:

• Troubleshoot issues by reviewing reported problems and working with other team members or the customer to resolve them.
• Communicate incident status to customers.
• Understand relevant WLAN technology choices; recommend viable design options in a clear and concise manner.
• Coordinate with various technology partners, including LAN support teams, cabling contractors and hardware suppliers to isolate and resolve issues
• Maintain accurate records of ongoing and past incidents.
• Maintain updated knowledge of RF networking and data collection industries by participating in educational opportunities; reading professional publications; participating in professional organizations.

Other responsibilities may include:

• Assist project team members with deployments at client sites.

Technical skills required:

• 3-5 years of enterprise level network experience in a Cisco environment, especially Cisco routers, switches and Access Point hardware.
• CCNA and/or CWNP certifications a plus
• Strong understanding of the capabilities of common network infrastructure
• Ability to do network troubleshooting and to identify and collect information necessary to resolve a reported issue.

Soft skills required:

• Ability to take complex technical problems and organize them into actionable tasks
• Experience working out of a queue to track support issues through to completion Logical reasoning and troubleshooting skills

Other capabilities should include:

• Sound personal transportation
• Possible travel – 0 to 5%
• Ability to work occasional weekends /off-hours to resolve issues