Our Team Of Experts
A team of experts, who have worked on all sides of the IT industry, guides the vision and day-to-day operations of CWNP. We have a strong track record of publishing relevant content, forging partnerships with employers as well as Authorized Learning Centers and implementing ideas and solutions that lead to positive outcomes.
CWNP Director
@carpentertom
Tom is the Director of CWNP as well as a Certified Wireless Network Expert (CWNE®) the highest-level designation within the CWNP family of wireless IT certifications. Day-to-day he uses his expertise to guide the development of certifications and learning materials across all CWNP certifications, leading a team of technical writers, customer support professionals, solutions experts and administrative staff.
Prior to joining CWNP in 2012, Tom spent 15 years working as a consultant in Wi-Fi technologies, security and Microsoft solutions, advising global companies such as Proctor & Gamble, Wells Fargo, Scotts as well as the Department of Defense. Before that, he spent several years as a systems administrator in an organization with more than 60 locations and over 20,000 nodes. All told, Tom has more than three decades of experience in the IT industry, has authored 32 books on technologies ranging from Wi-Fi to Windows Server administration, has garnered numerous industry recognitions, and can be followed on Twitter at @carpentertom.
Tom is a native of West Virginia and currently resides just outside the Raleigh-Durham area. In addition to his many IT certifications, he holds a Bachelors in Biblical Studies.
Global Sales Account Executive
@CWNP_Sales
Melissa handles all sales for CWNP around the globe, specializing in group/corporate sales and the higher education market. She is a professional with decades of experience in various business environments. She has worked with CWNP for four years and lives in North Carolina with her four amazing children.
LinkedIn: www.linkedin.com/in/melissa-rowland-cwnp
Twitter: https://twitter.com/CWNP_Sales
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Marketing Manager
Mersina joined CWNP's marketing team in May 2020 after graduating from NC State University. Mersina oversees the creation of marketing materials and content, executes marketing initiatives, and coordinates the efforts of our marketing team to maximize the value provided to the overall business.
In her free time, she enjoys playing volleyball, reading, crossword puzzles, and spending time with friends and family (with a margarita in hand).
Member Services Team Lead
Cynthia joined the CWNP team in 2017, bringing over a decade of customer service experience to the team. Her background in servicing customers allows her to quickly identify the member’s needs so they receive the ultimate customer service experience.
Cynthia oversees all new student inquiries, new member processes, and member renewals. She prides herself in providing a superior level of service for CWNP.
Customer Service Representative
Macy joined CWNP as a Customer Support Representative in March 2022, bringing with her a degree in Information Communication Technology and seven years of experience as a back-office manager and data entry specialist. Her IT background and customer service expertise make her an invaluable asset to the team.
Macy excels in onboarding, membership management, and logistics, always going the extra mile to provide exceptional support across all communication channels. Dedicated and hardworking, she believes in fostering positive working relationships and ensuring a smooth, positive experience for every member of the CWNP community.