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Pete,
I had a long reply but the website lost it. Anyway... are you a Cisco reseller?

The end game of my post was to say, the only way to fix this problem is to fix the RF. Drop is 4-6 Ruckus 7962's and let the AP dynamically select the best antenna gain and direction for each client, packet by packet. If you want to demo some, I can work that out. Ruckus gear thrives in these types of situations. Prepare to be wowed. :)

GT